FAQ

Last updated: September 17, 2026

What happens before dispatch?

Order processing normally takes about 1–2 business days.

What is the transit estimate?

After dispatch, transportation is estimated at 4–6 business days.

Are returns and exchanges available?

Yes. Eligible defective and non-defective new products can be returned, and exchanges are accepted. A non-defective item must be unused and in original condition. Contact us within 30 calendar days after delivery.

Is return postage charged?

No for an eligible approved return using the free prepaid label included in the package. There is also no restocking fee.

How quickly is an approved refund initiated?

We process and initiate it to the original payment method within 10 days. Bank or provider posting can take additional time.

Questions not answered here can be sent through our Contact Us page.

Can I follow a shipment?

We pass along carrier tracking when available. Shipping charges and supported payment options appear before an order is submitted; our Shipping Policy and Payment Policy explain the two subjects.